Privacy Policy

American Service Dog Access Coalition values your privacy.

American Service Dog Access Coalition (“ASDAC”) is committed to the responsible management, usage security and operation of our website. This document summarizes our utilization and the procedures in place to protect the confidential and personally identifiable information you provide to us.

What our Privacy Policy Covers

This Privacy Policy covers any personal information that ASDAC receives from you through your use of ASDAC’s website. This policy does not cover information that ASDAC may receive from you through sources other than this website. This policy also does not cover the practices of companies that ASDAC does not own or control, or the actions of people that ASDAC does not employ or manage.

Consistent with other standards and procedures we have in place for our organization, we expect and require the same commitment to the security of your information from the data management vendors contracted with our organization to safeguard your information.

When you provide your personal information, unless otherwise indicated, we assume you approve our use and disclosure of your information as allowed by state and federal laws.

If you have questions about our privacy practices, please use our website’s Contact Us page, to send an email to or call (919) 816-3321 to speak with one of our team members.

Information We Collect

Personal Information

“Personal Information” means information, specific to you, used to identify or contact you.

This includes:

  • Name;
  • Address;
  • Telephone number(s); and
  • Email address.

When applicable, for purchases or donations, it may also include:

  • Credit or debit card information; and/or
  • Check or checking account information.

We collect personal information when you:

  • Complete the online Service Dog Pass application;
  • Register to receive newsletters, alerts, and updates;
  • Donate to our organization; or
  • Opt-in to receive communications when purchasing items from our online store.

Our registration forms require users to provide contact information that may include your name, e-mail address, mailing address and telephone number

Information We Collect Automatically. When you access or use our Websites, we may also automatically collect information about you. This includes:

  • Log and usage data. When you visit our Websites (whether on your computer or on a mobile device), we gather certain information automatically and store it in log files. This information includes IP addresses, the Internet Service Provider, referring/exit pages, date/time stamps, clickstream data, login/logout times, and duration of time spent on our Websites.
  • Device information. In addition to log data, we collect information about the device you’re using to access the Websites; this includes the type of device, browser type, operating system, settings, unique device identifiers, and crash data that helps us understand when something goes wrong.


Our website may use cookies to enhance your experience while using our website. Cookies are pieces of information that some websites transfer to the browsing computer and are used for record-keeping purposes at many websites. Use of cookies makes Web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the website and to make sure you do not see the same ad repeatedly. Many consider the use of cookies to be an industry standard.

Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our website will not function properly when you view them.

Information from Other Sources

We may also collect information about you from additional online and offline sources. These include social media activities, other nonprofits, and commercially available third-party sources. We may combine this information with the personal information you provide our organization.

How We Use Information We Collect

American Service Dog Access Coalition does not distribute, sell, rent or share your personal information collected online or offline to anyone, including third party vendors or businesses.

We may use your information as follows:

  • To provide and maintain our websites;
  • To process donations and purchase transactions;
  • To verify your identity;
  • To contact or communicate with you;
  • To manage your preferences;
  • To provide the Service Dog Pass credential to you;
  • To perform analytics concerning your use of our online services, including your responses to our emails and the pages and advertisements you view;
  • To provide you tailored content and messages; and
  • To comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies.

We may also use data that we collect on an aggregate or anonymous basis (meaning it does not identify any individuals) for various purposes, where permissible under applicable laws and regulations, to help deliver products, services, and content that are better tailored to the users of our services and for other purposes. You may request that we do not use your personal information at any time through our website’s Contact Us page, send an email to or by calling (919) 816-3321.


The services are not intended for children under 13. If we become aware that we have the personal data of children under 13 collected through our website, we will promptly delete it.

Links to Other or Third-Party Websites

American Service Dog Access Coalition may provide links to or websites resources that are owned or operated by others ("third-party websites"). When you use a link online to visit a third-party website, you will be subject to that website’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use and security practices of the linked third-party website before providing any information on that website.

The information provided to you in these links are provided solely for your independent enjoyment. The results and information are not guaranteed to be accurate and are in no way endorsed or offered by American Service Dog Access Coalition. You should be aware that links to the Sites may be provided from other sites, either known or unknown to American Service Dog Access Coalition, and some links to the Sites may be unauthorized, and accessing any other site linked to or from the Sites is done at your own risk. American Service Dog Access Coalition has not reviewed and is not responsible for the content of any third-party sites linked to or from the Sites.

Information Security

American Service Dog Access Coalition takes the security of your personal and financial information very seriously and we take reasonable measures to safeguard your information consistent with our Privacy Policy. We comply with the Payment Card Industry Data Security Standards ("PCI DSS") for financial transactions, and other laws and regulations applicable to the information we collect from you.

Our network is composed of access-controlled measures, security monitoring tools, vulnerability management program, SSL encryption, scheduled network scans, and internal and external penetration tests. When it is necessary for our service providers to have access to your information, we expect the same level of data security, integrity and confidentiality standards as ASDAC itself provides. Additionally, we conduct data security awareness training for our staff and volunteers.

While ASDAC uses its best efforts to maintain this level of security across all of our systems we cannot guarantee or warrant that our systems or our service providers are not vulnerable to viruses, hacking or other security threats.

Changes to This Privacy Policy

American Service Dog Access Coalition reserves the right at any time and without notice to change this Privacy Policy. Any changes will be effective immediately upon posting to our website. We encourage you to check back regularly to ensure you understand our current privacy policies.

Questions and Suggestions

If you have any questions or suggestions about American Service Dog Access Coalition’ Privacy Policy, or to review, update or correct your personal information, please email us at referencing Privacy Policy in the subject line, call us at (919) 816-3321, or write to:

American Service Dog Access Coalition
Attn: Privacy Policy
114 Camp K9 Road
Ponte Vedra, FL 32081